Frequently Asked Questions
How much will it Cost to get my carpet cleaned ?
Cleaning costs are determined by several factors.
Number of Rooms and Or Area Rugs that need cleaning.
Soil Level of the Carpet / Rugs
Material of the Fibers
Types of Spots or Stains, etc.
Please Note: Free ESTIMATES conducted either Over-the-Phone, Virtually, or In-Person may be subject to change in the event that new spots and or stains appear from the time the consultation took place to the scheduled date of the cleaning arrangement.
Do you guarantee removal of ALL Spots or Stains ?
We cannot guarantee that we will remove all spots or stains because there are substances that can permanently discolor the carpet. Nevertheless, we can guarantee that our technicians will be giving their best effort to determine whether or not this is the case before, during and after the cleaning process.
How long will it take to clean my carpet and or area rugs ?
On average, it will take approximately 20-45 minutes per room or area. This timeline could increase depending upon how dirty the carpet is. Some Area Rugs require off-site cleaning which may take from 1 - 3 days to clean and return.
How Do I Pay for my service ? What forms of Payment Do You Accept ?
You can pay for your services by the means of Cash, Check, Debit and Credit Cards. We accept All but American Express.
Please note: a 65% deposit is required for all forms of payment. made prior to the start date of your scheduled Dry Cleaning.
What is Soil ? How can I find out the Soil Level of my service items ?
Soil is the amount of dirt that has been absorbed and compacted into your carpet.
Please note the terminology used to describe the 5 levels of soil build-up:
1.) Lightly Soiled
2.) Medium Soiled
3.) Heavily Soiled
4.) Extremely Soiled
5.) DOA (for cases that require special attention and service items require a double portion of super deep cleaning).
Do you move furniture ?
Yes and No. To ensure that everything is cleaned properly, you will want to move light furniture out of the way (plants, toys, lamps etc). Our carpet cleaning technicians are experts at making your home fresh and clean, but they are not licensed to move furniture. We may assist in moving couches, coffee tables (less than 50 lbs), tables and chairs. For safety precautions please be sure to have a clear path at all times before lifting. The DRY Carpet Cleaner, Inc. will not be held liable for any injuries that may occur to the customer given an accident does arise.
Please note: A moving agreement will be discussed during the estimate & these rules will vary depending upon job classifications such as flooring installations. Hiring a professional moving company is advised and may be a requirement especially in the case of working with the following items listed below.
We will not move: pianos, electronics, china cabinets, beds, dressers, pool tables, etc Clients will be responsible for disconnecting and re-assembling all electronic devises that require a detailed understanding of restoring phone and internet connections.
Do I need to vacuum before carpet cleaning?
Yes and No. A light vacuuming in the traffic area of your home is recommended but not required. if needed the technician(s) can pre-vacuum the area to be cleaned. If you are short on time vacuuming before our arrival is recommended.
Why do your prices vary from other carpet cleaners and companies ?
Dry Cleaning is the ideal method for Carpet and Rugs because it prolongs the life of the carpet fibers and leaves a refined feel and smell of complete sanitation. Dry cleaning your carpet is as equivalent to taking your clothes to the dry cleaners compared to the more careless alternative.
What are the dangers in having my carpet Shampooed or Steamed cleaned ?
Not only do these systems leave your floors soaked but they create a breathing ground for mold due to the accumulation of dirt and grime mixed with water that becomes lodged in and underneath the foundation of your carpet/floor structure. High pressure steam systems cause buckling in certain areas of the carpet due to the loosening of the carpet backing.
What do you consider to be an area ?
Typically, an area is a room that is up to 144 square feet (12’ x 12’) or approximately the size of one standard bedroom. Any areas over 144 square feet but less than 300 square feet is priced as two areas. Non-standard areas (i.e. baths, halls, landings, walk-in closets etc). are priced separately from the standard areas, usually at a lesser price. Please know that these room sizes may vary by location.
What cities do you service?
We are based out of Pasadena, CA. Providing service to the surrounding areas. Locations outside of a 15 mile radius but not more than 35 miles will be charged accordingly:
Travel fee less than 15 miles = $0
Travel fee (15-25 miles) = $25
Travel fee (25-25 miles) = $60
Do you steam clean or shampoo carpet ?
No, we do not condone any methods that use water outside of the LVM (low volume moisture) methods. We take pride in the fact that our customers are able to enjoy their clean dry carpet within moments of our completion.
How much does area rug cleaning cost ?
Area rug cleaning starts at $70.00 and is determined by the size, material, and type of stains in the soil of the rug. You can get a quote for an area rug cleaning on our website or give us a call at (626) 689- 0574.
How often should I have my carpet cleaned ?
This is a case by case preference.
For example:
Client A likes to maintain the fresh smell and optimal air quality in their home to combat pathogens tracked in from foot traffic on a daily basis, as they wear shoes in their home. This client typically has a routine cleaning once a month. This proves to be especially sanitary for newborn babies and pups. Client B on the other hand, has a no shoe policy, but appreciates sanitation as well so they have their carpet cleaned once every 4-6 months. Client C has lived in their home for the past two years and has never had a clean, and wears shoes in the home. It is now time to schedule a clean and their carpet soil level is on the extreme and needs a thorough deep cleaning. The price is of Client C’s clean will probably be the equivalent of Client A’s 4 month total for service.
Depending on your sanitation habits at home, we recommend you have your carpet cleaned at least 2-3 times annually, otherwise as often as you see fit. We strive to prevent the spread of hazardous pathogens that are tracked into homes everyday which can cause serious long terms side effects to your health and that of small children and pets.
My carpet has bubbles or ripples in it. Do you know what caused this ? What does it mean ? and can you help fix the problem ?
Typically this means that your carpet needed to be re-stretched before you had it cleaned by a company that used a water based system such as steam, hot water or shampoo and has now created such an effect. High pressure water systems use such force that it is not uncommon for them to cause the latex backing of your carpet to deteriorate. Ultimately causing the fibers to ripple away from the backing which makes your carpet appear wavy. We recommend having the carpet stretched as soon as possible. This is not required before our cleaning service is performed.
Does your Dry Cleaning process leave residue behind ?
No. Unlike most water based systems, notably shampoo processes leave behind an excess of soap and water that eventually dries and creates a sticky residue feeling. The DRY Carpet Cleaner uses safe, green sealed products not harmful to children, pets or the environment to extract all dirt, dust and debris in addition to the removal of soap residue left behind by water based cleaning companies.
Please note: depending on the amount of soap left in the fibers of your carpet, this may require multiple cleans to take place in order to completely remove the soap.
Can people be in the space during The Dry Carpet Cleaning process ?
Yes. Our clients are invited to pop in & out of the room or area we may be cleaning any time they feel the urge to catch a live demonstration of an incredibly manufactured, “before & after-moment.”
As a bonus, the carpet is completely Dry and safe enough for foot traffic in the event of necessary passage or other delays that may arise during the cleaning process (i.e. pet or child’s play).
Please note: The DRY Carpet Cleaner, Inc., will not be held liable for self afflicted injuries that are a result of any bodily obstructions along with pet or child’s play.
Can I Get MY Business or Residence Cleaned on a Weekend or After-hours ?
Yes. The DRY Carpet Cleaner, Inc., provides flooring services around the clock to business and luxury homes while servicing domestic homes between the hours of normal business hours.
Hours of Operation:
Residential:
(Normal Business Hours)
7:00am to 7:00pm
Commercial / Luxury Homes:
24/7 - 365
How soon can carpet be walked on ?
Fresh Dry Cleaned Carpet can be walked on immediately. The DRY Carpet Cleaners’ methods allow foot traffic to commence before, during, and after the extraction process.
Can I Schedule a Clean After Hours ?
Yes. We can arrange accommodations for your business when it closes.
Please note: Clients requesting “after hour” cleaning will be subject to scheduling cleans anywhere from 3 -7 days or up to 2 weeks in advance depending upon schedule availability.
What if I have an EMERGENCY ?
The DRY Carpet Cleaner, Inc., reserves the right to deny service to anyone obstructing the parameters of the Law and will not service any crime scene.
In the case of Dry Carpet Cleaning or Flooring matters however, if time and opportunity permits, we would love to provide your residence or place of business, relief with our rescue service!
At the very least we can recommend over the phone advice in treating the floor wound appropriately!
What is Commercial Cleaning ?
Commercial cleaning is the term used to describe professional deep cleaning services that are provided to corporate office buildings, luxury homes, restaurants & other business establishments. The DRY Carpet Cleaner, Inc., services a large variety of industries such as school districts, hotels and country clubs to name a few. We offer both Dry Cleaning and Installation services to all.
Can My Company be Set-Up on a Regular Cleaning Schedule ?
Yes. Please Call Us At Your Convenience @ (626) 689 - 0574. We look forward to scheduling an appointment time for a complimentary estimate to guide you to a cleaning program tailored to your needs.
Do You Use any Harmful Chemicals?
No. Here at The DRY Carpet Cleaner we utilize Certified Green Sealed and Certified USDA BioBased Products in every clean.
How Soon Can I Schedule My Business for a DRY Cleaning?
At your most early convenience. If time and calendar availability permits, we can send out a technician as soon as possible for a same day cleaning that will take place immediately after the terms and condition agreements are met.
What Categories of Services Do You Offer Other than DRY Carpet Cleaning?
Here at The Dry Carpet Cleaner, Inc. we offer all of the following services:
Area Rug Cleaning (Including Oriental Rugs)
Flooring Installations for materials such as Carpet rolls & Carpet tiles, Laminate, Hard Wood, and Vinyl etc.