Questions, answered straight

Estimates are free — by phone, virtually, or in person. Your estimate is built on standard room sizes, so treat it as a close approximation rather than a final number. The real price is built at your home on the day, after we measure exactly what we’re cleaning. Price depends on the square footage actually cleaned, the soil level, the fiber, and any specialty treatment the job needs. You’ll hear the final number and approve it before we touch a piece of equipment.

No — and we’d rather tell you that up front than surprise you at the door. Phone estimates are built on standard sizes and your description. On the day, we measure the actual rooms, and the price is calculated from that. Sometimes it comes in lower than the estimate — that happens a lot when people opt for traffic lanes instead of wall-to-wall. Nothing gets started until you’ve heard the final number and said yes.

Never. We measure and bill only for the floor we physically clean. If your bed isn’t being moved, the floor under it isn’t on your invoice. If a room is half-blocked by storage, we measure the open area. That’s a firm company rule, not a courtesy.

Yes — $135. Every job, no matter the size, takes the same travel, setup and equipment, so there’s a minimum that lets us show up and do a complete professional job. It applies to every visit and isn’t waived or negotiated.

Only things we point out and you approve first. The usual ones: carpet that’s more heavily soiled than described and needs extra cleaning passes; pet urine treatment; repositioning heavy furniture; or a natural-fiber rug that needs gentler, slower handling. We show you, we explain it, we quote it, and you decide. Nothing gets added to your invoice without your say-so.

Rugs are priced by the square footage of the rug itself — not the room — and by fiber. Wool, viscose and other delicate materials need slower, gentler handling, so they price differently than a basic synthetic. Fringe isn’t counted in the measurement. We don’t clean silk and will point you to a specialist instead. Call (626) 470-7379 with the rough size and material and we’ll give you a straight estimate.

Card, check, or cash — all processed and receipted through Housecall Pro before we leave. We collect at the end of the job, after we’ve walked you through the results and you’ve told us you’re happy with them. No deposit is required for standard residential work, and your receipt is sent on the spot.

Dry cleaning is the premium method. It lifts deep soil without soaking the backing, it leaves no soap residue to re-attract dirt, and it extends the life of your fibers instead of shortening it. It’s the difference between taking a good garment to the dry cleaner and putting it through a bucket. You’re also paying for a measured, itemized price rather than a lowball ad number that grows once someone’s inside your house.

No. We only use a low-moisture dry extraction process. No soaking, no saturated backing, no mold risk, no sticky residue.

Right away — you can walk on it before, during, and immediately after we finish. There’s no waiting around the house for hours. The fibers themselves finish drying out in about 20 minutes to an hour depending on how soiled the carpet was; the most dampness you’ll ever feel is like stepping on a drop of water in socks. We do suggest keeping heavy traffic off for about an hour, just to let everything settle.

No mystery. First we vacuum — always, before anything else, because pulling out the loose dry soil is the foundation of the whole result. Then a light non-soap sanitizing mist. Then the cleaning compound: millions of micro-sponges worked into the fiber, where they absorb dirt, grease and odor. Then motorized brush machines make two passes in a cross pattern. Then we sweep edges, baseboards and around furniture legs by hand. Finally we vacuum again, and the compound and dirt come back out together.

No. Our solution isn’t a soap, so nothing sticky or crunchy is left behind — and our process actually pulls out old soap residue left by previous wet cleanings. Carpet that’s heavily loaded with old residue may need more than one clean to fully release it.

We can’t promise that, and we won’t. Some substances permanently discolor carpet fiber, and no method — ours or anyone’s — reverses that. What we do promise: we’ll point out the questionable spots before we start and tell you honestly what we think will happen, we’ll work each one at least twice, and we’ll walk you back to anything that didn’t fully come out before we leave rather than hoping you don’t notice.

We can make a dramatic difference, and we’ll be straight with you about the limits. We treat the area with our extractor and a bacteria-eliminating solution, and in most cases the improvement is significant. But when urine has soaked through into the padding and subfloor, the only way to fully eliminate it is to replace the carpet and padding. What we do is the best professional treatment available short of that — and we’ll tell you which situation you’re in before you spend a dollar.

Yes — sofas, sectionals, loveseats, chairs, ottomans and mattresses, priced per piece. Same low-moisture method, so cushions and padding never get saturated and you can use the furniture the same day. Just don’t throw blankets or covers over it while it’s drying — let it breathe.

Fiber decides the protocol, so we check the tag before we touch anything. Wool is cleaned with a modified, gentler process and no surface spray, because wool browns and shrinks when it takes on direct moisture. Sisal, coir and jute are cleaned completely dry, with no liquids at all. Viscose, rayon and “art silk” are extremely moisture-sensitive and often already permanently crushed by foot traffic before we arrive — we can clean and sanitize, but the soiled appearance may not fully resolve, and we require a signed waiver. Silk we decline; it needs a specialist. If there’s no tag, we test a corner first.

That usually means it needs re-stretching, often after a high-pressure water system loosened the latex backing. We recommend having it stretched as soon as you can. It isn’t required before we clean.

Yes, please. We measure and price the job with you at the start, and you approve the number before any work begins. At the end we walk you through every area together before we take payment. Both of those protect you as much as they protect us.

One thing: access to a hot water source — usually a kitchen or utility sink deep enough to fill our tank. If your sink is shallow we carry a faucet hose and can work around it. Just let us know at booking if hot water access is going to be a problem so we can plan for it.

No. A thorough vacuum is the first and most important phase of our process, and it’s included on every job — we vacuum one to three passes depending on soil level before any product touches the carpet. You don’t need to do anything.

Small and breakable things — toys, lamps, plants, décor, anything on low shelves. We handle the furniture. Light items like dining chairs, side tables and floor lamps are moved as needed at no charge. Heavy items like sofas, beds, dressers and entertainment centers are moved for a per-piece repositioning fee, quoted and approved before we touch anything, and we photograph every piece first. If you help us move it, we cut that fee roughly in half. We can also work around furniture by cleaning one section, then sliding the piece over. We don’t move electronics, antiques, pianos, china cabinets or pool tables unless you specifically direct us to.

Plan on roughly 45 minutes per area or item — quicker if you’re doing traffic lanes only, longer for heavier soil. For a larger job, carve out a multi-hour window. We typically arrive between 9:00 and 10:30 a.m., and on bigger jobs we like to start early so we’re wrapped by early afternoon.

We’ll ask first, always. Good airflow while we work keeps the air fresh and helps everything finish drying quickly. If it’s too hot out, fans work fine instead.

Yes — the carpet stays safe to walk on the whole time, and you’re welcome to come see the before-and-after. We’d just ask that kids and pets stay clear of the machines while they’re actually running, and note that we’ll have exterior doors and windows open for airflow — so if you have a door-dasher, it’s worth crating them for the visit.

Very little. Keep heavy traffic off for about an hour so everything settles. Skip shoes on the carpet today especially — shoes track in the oils and grit that go straight back into fresh fiber, and shoes-off is honestly the single best habit for keeping it looking like this. If you vacuum in the next few days and pick up a little residual material, that’s completely normal.

We’re based in Pasadena and serve the surrounding San Gabriel Valley. Travel is free within 15 miles, $25 for 15–25 miles, and $60 for 25–35 miles. Outside that range, call us — for commercial accounts we travel further by arrangement.

Most homes do well on two to three times a year, and most of our customers come back every 6–12 months. Step that up to every 4–6 months if you have pets, kids, or a shoes-on household — high-traffic homes benefit from a shorter cycle to keep air quality and sanitation where you want them.

Professional deep cleaning for offices, restaurants, hotels, schools and country clubs — carpet, area rugs and upholstery, cleaned on your schedule including after hours. Because our method is low-moisture and walkable immediately, your floors don’t come out of service.

Yes — commercial service is available 24/7, 365. After-hours work is typically scheduled 3–7 days in advance, and up to two weeks out for larger jobs, depending on availability.

Absolutely. Call (626) 470-7379 for a complimentary estimate and we’ll build a recurring program around your traffic patterns and hours. Deposit and billing terms for commercial and recurring accounts are arranged directly with you.