Terms of Service
The terms that apply when you use our website and services.
Last updated: June 2026
By using this website or booking our services, you agree to these Terms of Service. Please read them alongside our Privacy Policy.
Our services
The DRY Carpet Cleaner, LLC (“we,” “us,” or “our”) provides low-moisture dry carpet cleaning, area rug cleaning, upholstery cleaning, pet odor treatment, and commercial cleaning in Pasadena and the surrounding San Gabriel Valley.
Estimates & pricing
Estimates are free. A phone or virtual estimate is an approximation based on standard room sizes and your description — it is never the final price. On-site measurement is always required, and the final price is calculated from the area actually cleaned, the soil level, the fiber, and any specialty treatment needed. You will be given the final price and must approve it before any work begins.
Deposits & payment
No deposit is required for standard residential service. Payment is collected on site at completion, after we walk you through the finished work and you confirm you are satisfied. We accept card, check, and cash, processed and receipted before we leave. A minimum job charge of $135 applies to every job. Deposit terms for commercial and recurring accounts are arranged separately.
Scheduling, rescheduling & cancellation
Please give reasonable notice to reschedule or cancel. Deposits may be applied to a rescheduled appointment at our discretion.
Your responsibilities
Please clear small and fragile items (toys, lamps, plants, décor) before we arrive. Light furniture such as dining chairs, side tables and floor lamps is moved at no charge. Heavy items such as sofas, beds, dressers and entertainment centers can be repositioned for a per-piece fee, quoted and approved in advance; we photograph each piece before moving it. We do not move electronics, antiques, pianos, china cabinets, pool tables, or similar fragile or specialty items unless you specifically direct us to.
Results
We use professional methods and always give our best effort, but some stains and damage are permanent and cannot be fully removed. We provide an honest assessment before, during, and after service, and we do not guarantee removal of every stain.
Limitation of liability
To the fullest extent permitted by law, our liability for any claim related to our services is limited to the amount paid for the service in question. We are not responsible for pre-existing damage, wear, or conditions, whether disclosed or undisclosed.
Communications
By contacting us or opting in, you consent to receive service-related communications as described in our Privacy Policy.
Governing law
These terms are governed by the laws of the State of California.
Changes to these terms
We may update these terms from time to time. Continued use of our website or services constitutes acceptance of the current terms.
Contact us
Questions? Call or text (626) 470-7379 or email [email protected].